Privacy Policy

Last updated: September 2026

Clinical Wellness – Massage Therapy respects the privacy and confidentiality of our clients and website visitors. We are committed to protecting personal information and personal health information in accordance with applicable privacy requirements.

Information We May Collect

When you contact Clinical Wellness, request an appointment, or receive massage therapy services, we may collect information such as:

  • Your name
  • Telephone number
  • Email address
  • Information you provide through our appointment request or contact forms
  • Appointment and scheduling information
  • Personal health information reasonably required to provide safe and appropriate massage therapy treatment
  • Billing, payment, or insurance-related information when applicable

We only collect information that is reasonably necessary for the purposes for which it is required.

How We Use Your Information

We may use your information to:

  • Respond to questions or appointment requests
  • Schedule and manage appointments
  • Communicate with you regarding your care or appointments
  • Provide massage therapy assessment and treatment
  • Maintain clinical records as required by professional and legal obligations
  • Process payments or insurance-related documentation when applicable
  • Maintain and improve the operation and security of our website and services
  • Comply with applicable legal and regulatory requirements

Personal Health Information

Registered Massage Therapists are regulated health professionals in Ontario. Personal health information collected in connection with massage therapy services is handled in accordance with applicable Ontario privacy requirements, including the Personal Health Information Protection Act, 2004 (PHIPA). Clinical information is collected only when reasonably necessary for safe and effective massage therapy care.

Consent

By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes described at the time the information is collected, except where otherwise permitted or required by law. You may withdraw consent where permitted by law, although doing so may affect our ability to provide certain services.

Sharing and Disclosure

We do not sell or rent your personal information. Information may be shared only when reasonably necessary, such as with service providers that assist us in operating our clinic or website, insurance providers where authorized, or where disclosure is permitted or required by law. Service providers are expected to appropriately safeguard information made available to them.

Website Forms and Electronic Communications

Information submitted through our website, including appointment request and contact forms, may be transmitted electronically. Although we take reasonable safeguards to protect information, electronic communications and internet transmission cannot be guaranteed to be completely secure. Please avoid submitting highly sensitive medical information through general website contact forms unless specifically requested.

Website Analytics and Cookies

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve website performance, and maintain security. These technologies may collect information such as browser type, device information, referring pages, pages visited, and approximate usage information.

Retention and Safeguards

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. Information is retained only for as long as reasonably necessary or as required by applicable professional, regulatory, or legal obligations.

Access and Correction

You may request access to personal information or personal health information held about you and may request correction where appropriate, subject to applicable legal limitations.

Privacy Questions or Concerns

Questions, requests, or concerns regarding privacy may be directed to:

Clinical Wellness – Massage Therapy
385 Silver Star Blvd., Suite 202
Scarborough, Ontario
Phone: (416) 817-4321

You may also contact us through the contact information provided on this website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, regulatory requirements, or services. The most current version will be posted on this page.