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Frequently Asked Questions

What is massage therapy and why is it beneficial?

Massage therapy primarily consists of manipulation of muscles, tendons, ligaments and joints for the purpose of optimizing health. It is especially helpful for clients who have sustained injuries, strains, fractures and muscle problem. An effective Massage can help break the pain cycle, as well as improve general health well being.

Can I have massage treatment even if I’m not injured or I don’t have any pain?

Yes! We highly recommend it. At Lily Massage Clinic, we believe in preventative health. The stronger and more mobile your body is, the less likely you are to sustain injuries. Massage therapy can help improving your range of motion, improving your flexibility, enhancing your body performance, preparing you for your daily challenge or simply just staying fit. Just as you would visit your dentist regularly, we stress the importance of maintaining good physical health and encourage everybody (injured or not) to come for massage therapy regularly.
If your job consists of maintaining the same position throughout the day (i.e. lab researcher, office worker, assembly line worker), it is easy to have muscle spasm due to long hour of staying in the same position, massage therapy will help ensure your body muscle return to normal state and optimizing your body mechanics to be ready at work.

How many treatment session do I need?

Your follow-up frequency and duration usually determined at the end of your treatment. depending on your condition, we work together to come up with a suitable timeline. As a rule of thumb, for relaxation purpose, once a week is good time frame to maintain a good health, if there is a more acute condition, frequency is usually (2-3 times/week) during the first few weeks. This is to ensure that your symptoms are controlled and that advice being given after each treatment. Then frequency will drops as condition become better.

Does insurance cover your services?

Lily Massage Clinic is a approved provider for massage service. Funding for our treatments is available through:

  • Extended Health Insurance Plan (Work Benefits)
  • Workplace Safety and Insurance Board (WSIB)
  • Ontario Auto Insurers (Motor Vehicle Accidents)
  • Blue Cross Veteran’s Affairs

If you are not sure if your insurance cover the service, give us a call and we will help you find out.test

Can you bill my extended health insurance company directly?

Depending on what your insurance company is, we may be able to bill them directly with your propert consent, but if direct billing is not an option, we will just usually collect payment upfront and provide you with an official receipt with all required information for you to submit back to your insurance for reimbursement. If any other information is required by your insurance company, let us know and we will help you with it.

What if I was injured at work or through a car accident?

We accept clients who have claims under the Workplace Safety and Insurance Board of Ontario (WSIB) and clients who have claims under a regulated auto insurance company.

WSIB: If you were injured at work, you are required to complete a WSIB claim with your employer immediately. When your claim is approved for massage therapy, you can call or come directly to make an appointment with us. Please let our representative know your claim number, name of your adjudicator and employer. We require this information when booking your initial appointment. so We can bill WSIB directly.

MVA: If you were injured through a motor vehicle accident (MVA), please call to speak with our client care representative. At the time of booking, we require your claim and policy number, name of your adjudicator and your auto insurance company. Barring any extraneous circumstances, we can bill the auto insurer directly.

(NOTE: If your claim is rejected by WSIB or the auto insurer, you are required to cover any outstanding costs.)

Do I need a doctor’s referral?

No. Our clinic does not require you to have a docto’s note to receive treatment. However, some insurance companies does require their client to have doctor’s note in order to reimburse the payment. thus, if you are under insurance coverage, you will have to verify that with your insurance company.

I was referred to another clinic by my doctor, but I would prefer to come to Lily Massage Clinic. Can I do that?

Of course you can! Clients have the right to choose the massage therapist that is right for them. If you are unhappy at your current clinic and want to try another clinic, you are entitled to. Your insurance provider will still cover you, despite the name of the clinic on the insurance form.

Who pays for the services?

Many of our patients do not pay out-of-pocket for therapy. This is because Lily Massage Clinic is an approved provider for:

  • Extended Health Insurance (Employee Health Plans)
  • Work Safety Insurance Board (WSIB), Ontario Auto Insurers (Motor Vehicle Accidents/MVA)
  • Blue Cross veterans affairs (RCMP and Canadian Forces Personal)

Not sure if you’re covered? Give us a call and we will help you find out.