Frequently Asked Questions

What is massage therapy and why is it beneficial?

Massage therapy is a hands-on treatment focused on muscles, tendons, ligaments, and joints to help relieve pain, reduce tension, and improve mobility. It supports recovery from injuries, improves circulation, and promotes overall physical well-being.

Massage therapy can help break the pain cycle and improve both physical and mental health.

Can I receive massage therapy even if I’m not injured?

Yes. Massage therapy is not only for injuries. Many clients use massage therapy as preventive care to maintain mobility, reduce stress, and improve posture.

If your work involves sitting for long periods or repetitive movements, regular massage therapy can help prevent muscle imbalance and discomfort before it becomes chronic.

How many treatment sessions will I need?

Treatment frequency depends on your condition and goals.

For acute conditions, sessions may be recommended 1–2 times per week initially. As symptoms improve, visits become less frequent.

For maintenance or stress relief, many clients choose to come every few weeks.

Your therapist will provide personalized recommendations after your assessment.

Is massage therapy covered by insurance?

Registered Massage Therapy is covered by most extended health insurance plans.

Coverage varies by provider and policy. We recommend checking your plan for:

  • Annual coverage limits

  • Referral requirements

  • Reimbursement percentage

We provide detailed receipts for reimbursement and offer direct billing when available.

Do you offer direct billing?

Yes. We offer direct billing to many major insurance providers.

If direct billing is not available for your provider, you will receive an official receipt to submit for reimbursement.

 

Do I need a doctor's referral?

No. Our clinic does not require you to have a docto's note to receive treatment. However, some insurance companies does require their client to have doctor's note in order to reimburse the payment. thus, if you are under insurance coverage, you will have to verify that with your insurance company.

Do I need a doctor’s referral?

A doctor’s referral is not required to receive massage therapy treatment.

However, some insurance plans may require a referral for reimbursement. Please confirm with your insurance provider if unsure

Who pays for the services?

Many of our patients do not pay out-of-pocket for therapy. This is because Lily Massage Clinic is an approved provider for:

  • Extended Health Insurance (Employee Health Plans)
  • Work Safety Insurance Board (WSIB)
  • Blue Cross veterans affairs (RCMP and Canadian Forces Personal)

Not sure if you're covered? Give us a call and we will help you find out.

Still have questions?
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